Fetch Pet Rx customer help center Answers to commonly asked questions

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It’s fast and easy for Fetch Pet Insurance Members to submit claims.

• What you need:

A bill from Fetch Pet Rx, detailing the total amount paid for your pet’s meds.

• How to submit your claim

To submit your claim, either click here or follow these instructions:

1. Make sure you’re logged into the app or your online account
2. Go to Claims
3. Go to Submit a claim
4. Follow the instructions in the claim form
5. What happens next?

Claims are typically processed within 15 days from when we receive all your documents. We’ll email you with updates, so keep an eye on your inbox. And be sure to set up direct deposit now if you haven’t already — it gets you paid back 5-10 days faster than checks do.

If you have questions about filing a claim, please contact Fetch at 1.866.467.3875 or email info@fetchpet.com.