Fetch Pet Rx customer help center Answers to commonly asked questions

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Purchases

Check My Order Status Cancel or Change an order? Payment Methods We Accept Shipping & Delivery How to Return an Item?
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My Fetch Pet Rx

Forgot Password? Manage My Account Reorder My Autoship Filing a Claim
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Contact Us

Call Us Toll Free 877.299.0893
14540 NW 60th Ave. Miami Lakes, FL 33014
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Mon-Fri: 8am-7pm ET
Sat: 9am-5pm ET
fax 877.299.0897

Using Your Account

Forgot Your Password Change Your E-Mail Address Or Password Manage Your Address Book (Of Shipping addresses) Edit account information
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AutoShip

What is AutoShip? Can I setup Multiple AutoShip orders? Can I use a promo code on AutoShip orders?
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Coupons & Promo Codes

How do I redeem Coupons and Gift Cards? Terms & Conditions Terms & Conditions How many promotion codes can I use when I place my order?
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Expedited Shipping

Can I upgrade all my items to Expedited Shipping? Is there a fee for Expedited Shipping? Some items are coming tomorrow for free. If I upgrade other items to Expedited Shipping, will I get them all at the same time?
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Pet Medications

What does *RX required* Mean? How do I order *RX* Medication? What is the RX process? Why is my order status Rx Hold?
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Notifications & Emails

How do I change my email preferences? Why am I not getting Fetch Pet Rx emails?
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Ordering

Where can I get Assistance if I am a New Fetch Pet Rx Customer? Product Availability Canceling or Changing an Order Payment Methods We Accept
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Policies & Terms

Online Security
How do I submit a claim with Fetch Pet Insurance?
Questions about Claims
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Products

Types of Products We Sell & Additional requests Out of Stock/ Manufacturer Back Order Discontinued
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Returns

Cancel or Change an Order? How to Return an Item? Return Policy? Packing Your Return?
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U.S. Sales Tax

Orders Subject to Sales Tax How Sales Tax Is Calculated? State Reporting and Use Tax
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Shipping & Delivery

Delivery Speed Where We Ship? How Can I Track My Order?
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