Fetch Pet Rx customer help center Answers to commonly asked questions

We’re here to help all of our customers. If you need assistance placing an order, call us at 877.299.0893 or email customercare@fetchpetrx.com

We try our best to keep all medications and supplements in stock, but sometimes some medications may be unavailable. If that happens, we’ll ship the part of your order we have in stock and let you know that the remainder has been canceled. You can sign up to receive an email when the out-of-stock items are available again.

If your Fetch Pet Rx order has not yet been packed for shipping and a tracking number not generated, the order can be canceled. Once you receive the tracking number, the order can no longer be canceled and must be returned.

Payments methods accepted by Fetch Pet Rx include Visa, MasterCard, American Express, Discover, and Paypal. Note that we are unable to accept PayPal as a payment option for prescription medications. All prices are shown and charged in U.S. dollars.

Yes. You must set up an account to place an order with Fetch Pet Rx. If you do not want to set up an account online, please call 877.299.0893 for assistance in placing an order.

No. Fetch Pet Rx holds the authorized amount, but your credit or debit card is not charged until the order ships.

Orders for over-the-counter medications and supplements usually ship within 24 hours. Prescription (Rx) medications require veterinarian approval. Rx orders ship within 24-72 hours after we receive authorization from your veterinarian.

If you are running low on your pet’s medication, we suggest selecting overnight shipping. Keep in mind that we’ll still need prescription approval for Rx items, so if you don’t have an active prescription on file, this could further delay your receipt of the medications. Putting your pet’s medication on AutoShip can help you to not run out.