Fetch Pet Rx customer help center Answers to commonly asked questions
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Pet Medications
What does “RX required” Mean?
If a medication is marked Rx it means that a prescription from a veterinarian is required.
How do I order RX Medication?
To purchase a prescription medication, add the medication to your cart and proceed through the checkout process. During this process, you’ll be asked for pet and veterinarian information. We’ll use this information to contact your veterinarian on your behalf to verify approval of the prescription.
You can also choose the mail the original prescription to:
Fetch Pet Rx
14540 NW 60th Avenue
Miami Lakes, FL 33014
What is the RX process?
When your order is completed, we will contact your veterinarian for prescription approval. If we have your email address on file, we will send you updates each time we attempt to contact your vet and to let you know once we have received the prescription.
Why is my order status Rx Hold?
If your order is on Rx hold, it means that we have not yet received your veterinarian’s approval to dispense the medication.
How long does it take to process prescriptions after the pharmacy receives it by mail?
In most cases, Fetch Pet Rx processes Rx medication orders within 24 to 48 hours after the prescription is received.
Can I fax or email my prescription?
Fetch Pet Rx customers must mail in the original prescription. Faxed or scanned copies can only be accepted from veterinary offices.
Can I mail my prescription after order gets processed?
No. We are unable to fill the prescription until we have the prescription. You have the option to mail in the original, or we can contact your veterinarian.
How often are veterinarians contacted?
For orders placing during Fetch Pet Rx’s business hours, we will reach out to your veterinarian on the same day. The initial attempt is made by fax, unless it’s a mobile veterinarian. Next, we follow up by phone every 2 business days.
How long does it take Fetch Pet Rx to ship an order after Rx approval is received?
Once Rx approval is received, orders are processed within 24 hours.
Are prescription items refundable?
Prescription medications are not refundable.
How can I properly dispose of medication?
To properly dispose of medication, follow the FDA guidelines available here: Where and How to Dispose of Unused Medicines. Your veterinary clinic or a local drug take-back program can also assist you in determining the most suitable disposal method.
When can I cancel my prescription order?
An order for prescription medication can be canceled as long as the prescription has not been prepared. Once prepared, Fetch Pet Rx is unable to accept cancelations.
Wisconsin Disclosure to Consumers
Under Wis. Stats. s. 450.13 (5m) (a), the Pharmacist may substitute a less expensive drug product equivalent, unless the consumer or prescribing veterinarian has indicated otherwise.
Wisconsin generics list
Fetch Pet Rx’s list of generics with price